Restaurant McDonald's à Lys-lez-Lannoy

McDonald's

3,6(4 504 avis)
€€
Restaurant
En activité

À propos

McDonald's est un établissement de type restaurant, situé à Lys-lez-Lannoy. Cet établissement est noté 3,6/5 sur 4 504 avis et propose Vente à emporter, Livraison, Sur place, Terrasse, Livraison sans contact et Drive.

Services

Vente à emporter
Livraison
Sur place
Terrasse
Livraison sans contact

Paiement

Paiement mobile sans contact (NFC)
Cartes de crédit
Cartes de débit

Équipements

Toilettes

Avis clients (4 504)

3,6

Basé sur 4 504 avis

Répartition des notes

5
1 827(41%)
4
910(20%)
3
582(13%)
2
296(7%)
1
889(20%)

Mots-clés fréquents

menu enfant (97)drive (69)temps d'attente (50)personnel agréable (42)nuggets (34)propreté du restaurant (27)sol glissant (25)mcflurry (14)bornes de commande (8)children's games (7)

amandine lesur

30 juillet 2026

Horrible! No other words. One star because I have to, otherwise it deserves zero. It's 1:00 PM: I went to the drive-thru today because I was in a bit of a hurry given the time (I'm coming from the doctor). There was only one other car and me, so no one else was there, I should point out. I placed my order, everything went smoothly. When I got to the first drive-thru window, I asked if I could add a Big Mac meal to my order. The woman said yes, so I told her that was very kind, otherwise, too bad for me. Except the meal I added wasn't the right one. So I was told to wait in the drive-thru waiting area and that it would be there. After a while, still nothing. So I decided to get out of my car and go to the drive-thru window. I should mention again, there was no one there. I managed, with some difficulty, to check my receipt on the McDonald's app since they don't give you a receipt if you don't remember to ask for it. He told me to go inside, which is starting to get on my nerves because the reason I go to the drive-thru is to get there quickly and not have to go inside. Plus, once I got inside, everyone was busy, which is fine, but everyone saw me and no one came to help me. So, back to square one, we waited again. Until finally, someone decided to call the manager, who, without any problem, remade the entire hot order because it was going to get cold anyway. And then, no apology whatsoever, which is almost expected. The service was terrible, not inviting at all; what they call "SBAME" (Smart, Smart, and Easy) needs improvement. Anyway, I left; it was 1:30 PM. For a fast-food restaurant, 30 minutes is a bit much. Furthermore, when I got home and opened my Big Mac, I don't know if you've changed staff, but perhaps you need some training on how to cook properly. Eating a burnt bun isn't very pleasant. When the young manager was there, it was very pleasant to go to McDonald's because he was kind, smiling, and welcoming. If we had a problem, he apologized and remade the order with a smile. Mistakes happen, there's no problem with that. Now, it's everything that makes me angry. I used to be a customer who ordered a lot through Deliveroo, and now that I'm going to the drive-thru like I am in a restaurant, you won't see me again. That's it. I prefer going to Wattrelos; they're much more pleasant and listen to orders properly.

rudy vandeven

28 juillet 2026

No straw, no yogurt. When I complain, it's almost like I want to steal. It's getting worse and worse. Lack of customer service training and order completion. I'm coming less and less.

Sarah Deloffre

26 juillet 2026

We went to the drive-thru and waited 25 minutes! It was 11:30 PM, so there were no customers inside. A complete disaster, plus there was a mistake with the drinks and the order. Avoid at all costs!

Enayat Qaderi

23 juillet 2026

ls3 jr

22 juillet 2026

Twice in a row I came to order three meals, and the wait was extremely long, almost an hour. The order was then told they'd put it on takeout, even though we had the kiosk and ordered to eat in. The food was cold, the burgers were practically crumbs, and they treated the trainee or new employee like dirt, speaking to them rudely. I won't be back, I'm very disappointed. On top of that, the drink lids were dirty.

Voir les 15 autres avis

Maxime Boukantar

22 juillet 2026

The wait is incredibly long; they treat trainees like dogs. You order in the kiosk that says "takeaway," and after an hour of waiting, they give you an order without a tray and it's cold. Never go back; Quick is much better.

8292Halloween

22 juillet 2026

This establishment is truly filthy. It wasn't even 11:30 AM, the floor was already soiled, and the toilets were in a deplorable state: vomit, excrement, and more. It's really unacceptable, especially considering the numerous comments about hygiene. Something should be done. I strongly advise against going there. There are other fast-food restaurants just a few hundred meters away.

Celine Sorge

21 juillet 2026

Hassen

19 juillet 2026

A nice little ice cream with my grandson. Cool service.

Franck Moulart

18 juillet 2026

Unfortunately, I saw the months-old filth in the toilets after ordering, and to make matters worse, the tables were disgusting 🤮. The fries were half the expected portion, but a very nice waiter confirmed and went to get more. My double McBacon became a cheeseburger with a steak, but I didn't have the energy to complain to no one... I understand better now why there were so few customers despite it being a Saturday night... Probably a manager who prefers to wait for bankruptcy in the filth.

Nouria Khal

17 juillet 2026

Romane Dacqmine

16 juillet 2026

One thing to do is read the orders carefully, but apparently it's complicated; whenever I order from there, something is always missing even though I've paid, and the orders are always cold.

Clement Coutsier

16 juillet 2026

I'm changing my review. For several months now, they've been forgetting products, and I have to go back every time to ask for the missing item. Even today, despite not being busy, they still managed to forget my son's children's meal. I went back to get it, not even an apology, and they just gave me the meal that was sitting cold on the side. I'll go elsewhere from now on.

Lea Belarif

15 juillet 2026

The employee was very nice, however, the €4.60 ice cream had almost nothing in it: no caramel, and the ice cream itself was as small as a mini sundae (I ordered a McFlurry). The employees, who couldn't do anything about it and were following the rules, told me that the ice cream should be 150g, no more. For almost €5, I find that outrageous. And I'm not even going to mention the state of the women's restroom. It's a shame I can't add a photo.

MW MEHDI

14 juillet 2026

Worst McDonald's I've ever been to, the wait is endless... The employees get confused instead of serving customers... I've never seen anything like it.

chanel a klaczynski

12 juillet 2026

Worst McDonald's I've ever been to... even though some of my friends work at the one in Wattrelos and I rarely have any problems there... Being a big McDonald's customer, I went to the one in Leers last weekend and my order arrived 40 minutes later... (we spent ages looking for a seat because all the tables inside, including on the patio, were dirty, sticky, and hadn't been cleaned). The tray my order was on was disgusting, completely sticky 🤮 (I obviously asked for it to be replaced). The nuggets were cold and hard. My CBO was inedible; I asked for it without bacon, and it was still there... and the bun was like a brick, impossible to bite into 😬. That'll teach me to go somewhere else...

Sofia Rivadeneira

12 juillet 2026

Charles SAMSON

12 juillet 2026

Delphine and Lucas gave us a fantastic welcome. The spaces were lovely and the service was excellent! I'll definitely be back!

joffrey steppe

11 juillet 2026

Hello McDonald's, great dining area, cold food, and not very friendly staff. However, the manager is very friendly and does her best with the staff she has. This message is for the manager of this McDonald's.

STAMP TRANSPORT

10 juillet 2026

Photos (1)

Principal

1
Photo de McDonald's - Principal

Informations détaillées

Horaires d'ouverture

Lundi11h à 23h
Mardi11h à 23h
Mercredi11h à 22h
Jeudi11h à 23h
Vendredi11h à 00h
Samedi11h à 00h
Dimanche11h à 23h

Équipements

Toilettes

Offres

Café
Restauration tardive
Petite restauration

Contact rapide

Informations clés

Prix€€
TypeRestaurant
StatutEn activité

Données vérifiées le 30 juillet 2026

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